Created on 07 Dec 2025, Updated 23 Jun 2026 23:10

Volunteer profiles

The volunteer profile page shows all information about an individual volunteer, including their contact details, shift assignments, preferences, and communication history.

Volunteer details

The main details card displays:

• Name – Full name of the volunteer
• Email – Click to open the inbox filtered to this contact
• Phone – Click to call directly
• Position – Their position type (Participant, Crew member, Team lead, or Coordinator)
• Status – Current status (Active, Pending, or Inactive)
• Emergency contact – Name and phone number for emergencies
• Notes – Any internal notes about this volunteer
• Team assignments – If the volunteer has a user account, shows their team positions
• Registered – When they signed up
• Issued tickets – Any tickets issued to this volunteer

Click Edit to update the volunteer's details.

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Team/role preferences

Shows the volunteer's preferred teams and roles, set during registration or by an organiser:

• Preference order – First choice, second choice, etc.
• Team and role – Which team and role they prefer
• Experience level – Their self-reported experience
• Notes – Any comments they added about their preference

Use preferences when assigning shifts to match volunteers with their preferred roles.

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Assigned shifts

Lists all shifts this volunteer is assigned to:

• Date and time – When the shift runs
• Team and role – Which team and role
• Status – Confirmed, Pending, Cancelled, or Completed

Click View shift to see full shift details and manage assignments.

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Messages

Shows message threads involving this volunteer. Click to view the conversation or send a new direct message.

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Quick actions

Available actions depend on your permissions:

Action	Description
Approve volunteer	Activate a pending or inactive volunteer
Direct message	Send a message to this volunteer
Call	Call the volunteer's phone number
Manual assignment	Manually assign the volunteers to a shift
Delete	Remove the volunteer record
Set inactive	Deactivate an active volunteer

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Statistics

Quick summary showing:

• Shifts assigned – Total number of shift assignments
• Maximum shifts – Their personal limit, or the default if not set
• Preferences set – Number of team/role preferences recorded

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Activity log

If enabled, shows recent activity related to this volunteer, such as:

• Shift assignments and changes
• Status updates
• Messages sent

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Tips

• Check preferences before assigning – Match volunteers to their preferred teams when possible
• Review emergency contacts – Ensure this information is complete before the event
• Use direct messages – Communicate privately with individual volunteers
• Monitor shift count – Check statistics to avoid over-assigning volunteers